When Disaster Strikes: Crisis Management for the Bar

From three back-to-back hurricanes, to mass shootings, to mass demonstrations, crises affecting the normal flow of business have been in the news a lot recently. True crisis situations such as these disrupt the normal flow of business operations and, as a result, call for a response strategy beyond battling negative press. While no two situations are identical, bars with crisis plans in place stand a much better chance of weathering the storm and long-term reputation survival. In this session at the National Conference of Bar Presidents' Midyear Meeting, Mark Merritt and other speakers shared stories of how they have survived crises—both natural and man-made. Attendees also have an opportunity to create or tweak a crisis plan of their own.